Service Parameters

    User Plan Definitions

  • Default Plan:
  • A user that uses an app as a non-fee-paying plan (if available).
  • Active Plans:
  • A user that has been authorized for a specific service plan.

    Maximum Number of Recipients

  • Default Plan:
  • Up to 5 recipients per send (may vary by App)
  • Active Plans:
  • 100 recipients per send (bulk sending available).

    RMail “Unit”

  • Email Sent:
  • Per recipient per 5MB message size.
  • Email Reply:
  • Per system-processed reply message per 5MB message size (E-Sign Reply, Register Reply and Secure Reply).
    Up to 5 recipients may be Cc’d in addition to the reply address with Secure Reply.

    RMail “Message”

  • Default Plan:
  • One email sent to up to 10 recipients. Maximum cumulative attachment size of 25MB.
  • Active Plan:
  • Usage is based on “Units” sent (see Registered Email “Unit” above).

    Sending: Maximum Email and Attachment Size

  • Track & Prove:
  • 25MB
  • Encryption:
  • 25MB
  • E-Sign:
  • 10MB (5MB for .csv and .xls file types)
  • LargeMail:
  • 100MB (Default Plan), 1GB (Active Plans)

    Default Document Storage Times

  • Hand Sign:
  • Up to 30 days from when the message was received by the RMail system for processing or until signoff has been completed by all parties.
  • LargeMail File Transfer:
  • 14 days (Active Plans, the range is 1-90 days, as set by user within their app if the setting is available, or by administrator).
  • Email Archive:
  • There is no message, document or Registered Receipt email storage for other services and features, unless archive services are separately purchased.

    Registered Receipt Email Delivery, Message Reply Association and Open Tracking Times

  • Registered Receipt:
  • Generated and returned to the sender or routed address within two hours from when the message was received by the RMail system for processing.
  • Open Tracking:
  • After Registered Receipt email generation, tracking continues for up to 30 days from the time the original message was received by the RMail system for processing.
  • Register Reply:
  • Tracking reply association continues for up to 30 days from time the original message was received by the RMail system for processing.

    Registered Receipt File Size

  • Standard Delivery:
  • The Registered Receipt email is returned by standard email when the size is under 10MB.
  • LargeMail Delivery:
  • The Registered Receipt email is returned by the LargeMail File Transfer service when the size exceeds 10MB.

    SideNote

  • Maximum Message Character Length: 512 characters including spaces.
  • SideNote content is not recorded within the Registered Receipt email, sent item or usage reports.

    Application Default Plan Limits (users not authorized in an Active Plan)

  • Microsoft Outlook:
  • 5 Messages (Outlook 2003-2016, Outlook Online)
  • Gmail:
  • 10 Messages
  • RMail Inbox:
  • 10 Messages
  • Mobile Apps:
  • 5 Messages
  • Promotions:
  • Higher Default Plan limits of 100 Messages per month may be offered as a limited special offer or promotion.

    File Types Allowed for E-Signature Services

  • Microsoft Office:
  • .doc, docx, xls, xlsx, ppt, pptx
  • Text:
  • .txt, .xml, .html, .htm
  • TIFF:
  • .tif, .tiff
  • PDF:
  • .pdf
  • Paper Sizes:
  • US Letter, US Legal, A4
  • Image:
  • .png, .gif, .bmp, .jpeg, .svg

    Receipt Verification

  • Users may request up to 5 verifications per Registered Receipt™ email or per email with Digital Seal® protection.
  • RPost reserves the right to charge for additional verifications if the entity requesting verification is not a fee-paying RPost customer.
  • Authentication for Registered Receipt™ email is valid for 10 years from the original time inducted for processing unless otherwise arranged with RPost.