Support

Knowledge BaseKnowledge Base
  • Attachment Options

    Convert to PDF

    Convert Microsoft Office attachments to PDF format with one click en-route. The attachment in the “Sent Items” folder remains in the native format; the recipient will receive the attachment as a PDF.

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    Scrub Hidden Metadata

    Remove metadata from a Microsoft Office attachment en-route to reduce potential exposure to hidden information saved in the properties of the file.
    Note: The attachment in the “Sent Items” folder retains the document’s metadata.

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    Zip Compress

    Compress attachments en-route to reduce the file size of the attachment(s) the recipient receives in their inbox. This service is not compatible with encryption due to an Adobe Reader security setting.
    Note: The attachment in the “Sent Items” folder is not Zip compressed.

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  • Authentication

    Authenticating a Registered Receipt

    Each Registered Receipt stores the original sent email’s contents inside of it, in the form of an html file. If the contents of that email are needed at a later date, the email can be authenticated and sent back to the original sender by forwarding the Registered Receipt to verify@rpost.net. When forwarding the Receipt, make sure that the html file is attached, as it is needed to complete the authentication. The original email and any attachments are returned in an Authentication email.

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  • Client Code

    Using Client Code

    Senders that wish to assign a client/reference or matter code to each Registered Email message sent may add the code to the feature pop-up before sending.The code is documented on both the Registered Receipt email in the “Message Envelope” section and in the “Client Code” column of the usage report

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  • Digital Seal

    How to Use the Digital Seal

    The Digital Seal option allows the recipient of any Registered Email message to authenticate the sender, transmission time stamp, and the attachments/context of the message. If you are the sender, the Digital Seal option needs to be selected before sending (see steps for “Sender”). If you are the recipient, you need to forward the received email and its attachments to verify@rpost.net (see steps for “Recipient”).

    Sender:

    1. After composing a new email, and selecting the Send Registered button, select “More” in the bottom right corner of the options menu. If this has been already selected, you will see the text “less”.

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    2. Check the “Sender Signature & Authentication” option. If desired, a signature can be added in the box as well.

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    Recipient:

    1. When receiving a Registered Email message that has the Digital Seal option turned on by the sender, the message banner will look like the image below.

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    2. Forward this email and its attachments to verify@rpost.net. You will receive back an authentication like the one pictured below.

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  • Electronic Signature

    Someone Else Is Signing This Document

    When the eSign link is selected, the signing process will begin. If the web browser is accidentally closed, or the document is left unsigned, the signer must wait 5 minutes before returning to sign the document. If the signer tries to follow the link sooner than 5 minutes, the message shown below will be seen. Also, if this message is seen after the 5 minute window, the signer should copy and paste the link into a different web browser. If after this the document still cannot be signed, please let the sender know you were unable to sign the document, and to try re-sending it.

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  • Email Encryption

    TLS Encryption

    Many email providers, such as Gmail, use TLS security protocols as a standard for receiving encrypted emails. Read the overview for TLS encryption, and watch the short video for a full understanding of this option. When an encrypted message is sent via TLS, it will be decrypted at the server level, and therefore does not require the recipient to input a password to access it.

    Overview of TLS:
    Transport Layer Security (TLS) is essentially server-2-server encryption. This setting is NOT enabled by default.

    When TLS is enabled on our Control Panel for a customer’s account, messages are always sent secure to RPost, we then use our TLS detection service to determine if the recipients mail server has TLS enabled.
    If TLS is NOT detected, the messages are sent according to normal encryption settings (IE auto password email with senders password or system generated password).
    IF TLS IS detected, the message is delivered securely all the way to the mail server. The message is decrypted at the mail server and is sent to the recipients mailbox unencrypted with no password requirement. The message is marked with the RPost banner and is clearly identified as being “transmitted encrypted”.

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    Setting User Defined Password

    RPost has two methods of creating passwords for encrypted emails; providing the user with a random system generated password, or the user is able to provide his or her own password. Typically, the default setting is to have a system generated password created. To change this so the user can create their own password, follow the steps below:

    1. When composing an email, select “Encrypt” and “Custom”.
    2. Now, input the desired encryption password into the box, and select the “Email custom password” box if you wish to have this password sent to the recipient.

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    Signature Validity Error

    When opening a document with a digital signature in Adobe Reader, there is an error that the “Signature validity is unknown” (pictured below). Follow the steps below to resolve.
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    1. In the PDF window, select the Signature icon available on the left pane and then under the Signature Details section, select “Certificate Details” option:
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    2. On the Certificate Viewer window, navigate to the “Trust” tab and select the “Add to Trusted Identities” button:
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    3. A security warning popup would appear, select OK on the popup to continue.
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    4. On the new popup, Import Contact Settings, check all the check boxes available under “Certified documents” section:
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    5. Select the OK button on this popup.
    6. Then select the OK button on the Certificate Viewer popup.
    7. Close the file/PDF reader and open the PDF file again.

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    Mac PDF Viewer

    Mac Preview will only display the body of the email but not the attachments within the encrypted message.  The message must be opened with Adobe Reader Version 7.0 and higher. There is a link inside the encrypted message to do this. Once Adobe Reader is installed, be sure to download the encrypted message and open it view Adobe Reader, not inside the web browser.
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    Missing or Wrong Password

    When sending an encrypted email with RPost®, the sender has the option to create their own password, or use an RPost® system generated password. They also have the option if they would like this password to be sent in an email prior to the encrypted email, or not. If the email with the password is lost, or the password was never sent at all, use the link in the email to create or retrieve the password.
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    If there are any further issues, follow these steps:

    1. Check your email inbox for an email from RPost sent shortly before with the password in it highlighted in yellow. It should say “An encrypted message has been sent to you and will arrive in your inbox in the next few minutes” and below it will display the password highlighted in yellow.
    2. If this email can’t be located, click on the link that says “To retrieve the password or create your own password for future RPost encrypted messages click here.” If you don’t see this text in the email, you must contact the sender for the password, which will be in their inbox.

    3. If neither sender nor recipient can locate the password, it must be resent.
    4. Always confirm that rpost.com, rpost.net and rpost.org are Whitelisted or added to safe sender list because there is the possibly that an overzealous filter could have quarantined the password email.

    Here is a video on getting a duplicate password. It will also show you how to setup a permanent password for all FUTURE emails.

    http://www.youtube.com/watch?v=GhgCwunjsN0&index=9&list=PLD87DB33081362A89

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    Accessing Encrypted Attachments

    As with all RPost encrypted email messages, Adobe Reader needs to be the default PDF viewer used when opening the message and its attachments. The same goes for web based email providers, except the PDF attachment needs to be downloaded first, then opened using Adobe Reader. Each encrypted email has a link to Adobe Reader if the recipient does not already have it on their computer. Please follow the steps below to open encrypted emails and attachments in Chrome:

    1. “Download” the PDF attachment.
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    2. At the bottom of the web browser, please select the arrow next to the PDF download and select “Always open in Adobe Reader”.
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    3. Then, click on the PDF, and input password given by recipient if needed.
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    4. On the left hand side, select the paper clip and the attachments will be accessible.
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  • Large File Transfer

     LargeMail Login

    To be able to use LargeMail™ with the Outlook add-in, each individual email address must register for an RMail Webmail account. All plans include the LargeMail™ feature.

    1. Go File<RPost Office Email Options<LargeMail and Select “Register”
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    2. Fill out the “Create an RMail Account” Fields, and select “Register”. You will then receive an activation email, just follow the activation link to complete the activation process.
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    3. In Outlook, File<RPost Office Email Options<LargeMail and use your email and newly created password to login. You will only need to login to LargeMail™ once, and can now use the LargeMail™ large file transfer service.
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     LargeMail Automatic Activation

    The LargeMail™ service can be used in two different ways. The image on the left depicts the method in which we can manually select to send an email using LargeMail™ when it is known the email has attachments that will be too large to send in a standard email. LargeMail™ can also be selected to automatically turn on when an email and its attachments are over a given size (image on the right). Servers typically accept standard emails that are less than 10 MB in size, but the size of emails they allow can vary.
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     Draft Send Error

    If when trying to send an encrypted message, or when using LargeMail to transfer large files, you receive the error pictured here, follow the steps below to resolve.
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    1. Close Microsoft Outlook and any other Microsoft programs
    2. Locate the RPost Office Program in the Control Panel.

    3. Select RPost, and select “Repair”
    4. Please close out Outlook and uninstall your current version of RPost from Windows Control Panel and download the following upgrade installation package and run. 

    Using the link below, choose the app suited for your email provider and reinstall the service

    http://www.rcom.global/apps-marketplace/by-category 

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    Message Too Large

    The LargeMail™ service can be used manually to send large files, or set up to automatically detect when an email and its attachments are over a certain size. But, this option will also trigger the above error message if the email is over the designated size, even if the automatic setting is not turned on. If the sender is sending emails that are consistently 10-20 MB in size, this setting should be either turned on, or the size needs to be increased to around 20 MB.  This setting can be found under Options < LargeMail (see image below).
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  • Registered Reply

     How to Use Registered Reply

    When sending a Registered Email message, the sender has the ability to not only track the delivery of their own message, but they can also track the delivery of the recipient’s reply to their message. To select this option, follow the steps below.

    1. After composing a new email, and selecting the Send Registered button, select “More” in the bottom right corner of the options menu. If this has been already selected, you will see the text “less”.
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    2. Check the option for “Register Reply”.
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  • SideNote

    How to Use SideNote

    SideNote allows the sender to send individual comments to those cc’d or bcc’d on an email with multiple recipients. This eliminates the problem of having to create multiple emails if the sender wants a different message, or different content, delivered to specified recipients.

    1. After composing a new email, adding recipients to the cc or bcc lines, input any individual notes in the SideNote body.
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    2. The recipient will see the note in the form pictured below.
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  • Tracking and Receipt Email

     Registered Receipt Missing

    An Outlook or Windows update can break some of the RPost files that are associated with Outlook. If a repair is run on the “RPostOffice” program in the control panel, these paths can be fixed.If the Registered Receipt email has never been received, ensure that the following domains are Whitelisted; @rpost.com, @rpost.org, @rpost.net, @rpost.biz.

    Fix 1:
    Run a repair on the RPostOffice program in the control panel.

    a. Windows XP: Click Start > Settings > Control Panel > Add/Remove Programs > highlight RPost > select repair option
    b. Windows Vista/7/8: Click Start > Control Panel > Programs > highlight RPost > select repair option

     Fix 2:
    Create an Outlook rule that puts all RPost Registered Receipts in the Receipts folder.

     Fix 3:
    1. Uninstall the current version

    2. Install New Version
                    a. Close All Programs
                      b. Log on to the RPost Apps Marketplace
                      c. Choose the correct Outlook software version
                      d. Follow the steps to install the RPost Outlook add-in

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    (R)eceipts Folder

    RPost uses the Outlook default account as the sender, and Receipts folder will be created automatically for the Outlook default account. Ensure that when using RPost in Outlook with multiple profiles to monitor the default accounts inbox for Proof Archive™ acknowledgments, Registered Receipt™ emails, and Register Reply™ emails.

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    Archiving Receipts

    RPost does NOT store any content or attachments of an email it is important that the Registered Receipt™ emails are stored or archived.

    1. RPost auto creates a (R)eceipts subfolder in the inbox, which is your local Registered Receipts Repository. A Registered Receipt™ for each RPost email sent will arrive in this folder within 2 hours of sending an RPost email. This folder can be archived and backed up periodically.

    2. Click File > RPostOffice Email Options and select Receipt Management and in the field on the bottom of the right panel an email address can be entered to send a copy to your company central archiving system or stored online with an web based email service provider.
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    What Does UTC Stand For?

    Coordinated Universal Time (UTC) – the new standard world time, is Greenwich Mean Time (GMT) less daylight savings. UTC uses a 24-hour system of time notation. To convert from UTC to your local time you need to add or subtract hours, based on daylight savings. For example, Eastern Standard Time subtract 5 hours from UTC, Pacific Standard Time subtract 8 hours from UTC (with daylight savings).

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  • Gmail

    Installing RMail

    To add the RMail Gmail App to your Gmail account, follow the steps below:

    1. Follow the link below, and Click the “+ Free” button, and click “Add”.
    https://chrome.google.com/webstore/detail/rmail-for-gmail/inobjcmbajbmllkgkigemcfnikdmlidn
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    2. Go to your Gmail email inbox, and should see the pop up message picture below. Select “Activate”.
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    3. Select your Gmail account, then “accept” for offline access and you are all set. When you compose a new email, RMail will walk you through the features (pictured below).
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    Re-enabling RMail for Gmail

    In the case you do not see your RMail Send Registered button when composing a new email, the RMail Chrome extension has become disabled.

    1. Under Chrome Settings, go More Tools > Extensions
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    2. Select to Enable RMail for Gmail
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  • iPad

    Preparing a Document for Sign and Send

    The RMail iPad app allows the sender the capability to add fields to a document before sending it for signing by the recipient. Using the Sign and Send service, the sender can add anything from text to their own signature onto a document they will be sending for signature.

    1. Select Sign and Send, and choose the location in which the document is saved. Select the document from the list, and select “Prepare”
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    2. Prepare the document by dragging the fields you would like to include on the document.
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    Set Personalized Decryption Password

    As with all other RMail apps, the iPad app allows the sender to set a personalized decryption password that their recipients will all use to decrypt their encrypted email. 

    1. Select Settings and Encrypt Email.
    2. Select to “Use the decryption password for all secure emails”, and input the password into the box below.
    3. Select Save in the top right of the page

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     Add Time Stamp and Signature

    The RMail iPad app allows the sender to create a personalized email signature to include at the bottom of any email sent via the app.

    1. Under Settings, select the My Signature Tab.
    2. Script and save the signature you would like to include with the time stamp.

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    3. When composing an email, select Add Signature to send a time stamp with your saved signature overlaid.
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  • Microsoft Outlook

     Button Disappeared

    In some instances, the RPost “Send Registered” button may become disabled due to a conflict with another add-in, or general Outlook instability. As a result, the button may need to be re-enabled. Use the following steps to bring back the RPost add-in.

    Fix 1:
    Restart Outlook first, and then re-boot the computer.

     Fix 2:

    Outlook 2010 / 2013 / 2016:
    1. Go to File -> Options -> Add-Ins. Under “Active Application Add-ins” there should be an entry that reads “RPost SendRegistered Addin”. That means it’s loaded properly into outlook. If it’s under any of the other categories, such as “Inactive Application Add-ins” or “Disabled Application Add-ins” that indicates it is not functioning properly.
    2. To enable proper functionality, choose “COM Add-ins” from the drop-down menu, next to “Manage”, and then click “Go…”
    3. If the RPost Addin is listed there, make sure the checkbox is checked. This should automatically load the RPost plugin, if it is checked. If this does not work, select the “Disabled Items” choice from the drop-down menu and click “Go…”
    4. If the RPost plugin is listed here, re-enable it by highlighting it and clicking “Enable”. Click “Close” -> “OK”.
    5. After enabling the RPost plugin, follow steps 1-3 to activate the plugin.

    6. Close and Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

    Outlook 2007 & 2003:
    While viewing the Inbox click:
    1. Help -> Disabled Items
    2. Highlight RPost in the disabled item list
    3. Click Enable
    4. Press Close
    5. Close the Microsoft Outlook program for a few minutes
    6. Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

    Outlook 2000/XP
    While viewing the Inbox click:
    1. Help
    2. About Microsoft Outlook
    3. Disabled Items
    4. Highlight RPost in the disabled item list (if visible).
    5. Click Enable then press Close
    6. Close the Microsoft Outlook program for a minute.
    7. Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

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    Missing Sent Item

    This occurs if the sent message does not have enough time to redeem itself to its original state in the Sent item folder.  We recommend upgrading to the latest RPost version.

    Uninstall the old version
    1. Close Microsoft Outlook, Word, and other programs tied into Outlook.
                               a. Windows XP: Click Start > Settings > Control Panel > Add/Remove Programs
                               b. Windows Vista/7/8: Click Start > Control Panel > Programs > Uninstall a Program
    2. Select and uninstall the program RPostOffice

     Install the New Version

    Outlook 2000-2007
    1. Close Microsoft Outlook, Word, and other programs tied into Outlook.

    2. Log onto the website: http://www.rmail.com
    3. Click on the “Apps” tab at the top of the home page

    4. Select “Microsoft” and choose the appropriate version of Outlook currently installed
    5. Follow the installation instructions on the web page
    6. Open Outlook
    7. Compose a new message; the “Send Registered” button will appear next to the “Send” button. 

     Outlook 2010-2016
    1. Determine which bit version (32 or 64) of Microsoft Outlook you are running.

                               a. Open Outlook and press: File > Help
                               b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
    2. Close Microsoft Outlook and other programs tied into Outlook.
    3. Log onto the website: http://www.rmail.com
    4. Click on the “Apps” tab at the top of the home page
    5. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
    6. Follow the installation instructions on the web page.
    7. Open Outlook
    8. Compose a new message; the “Send Registered” button will appear next to the “Send” button.

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    Email in Outbox

    If when sending an RPost email the email remains in the Outbox for a significant amount of time, follow the steps below to edit this setting in Outlook. If the email never leaves the Outbox, contact RPost Support so they can provide a specific installation package for users that have MAPI protocol setup in Outlook.

    1. Under File, select “Options”, and select “Advanced”.
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    2. Under Advanced, select “Send/Receive”.
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    3. Make sure the “Schedule an automatic send/receive every” box is selected, and that the time is 1 minute.
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    Sent Item Repeating

    If you notice your sent item folder has the issue pictured below, it means an upgrade is needed to the most recent version of the RPost software. Follow the installation steps below to upgrade your RPost Outlook add-in.

    Outlook 2000-2007
    1. Close Microsoft Outlook, Word and other programs tied into Outlook.

    2. Log onto the website: http://www.rmail.com
    3. Click on the “Apps” tab at the top of the home page
    4. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
    5. Follow the installation instructions on the web page.
    6. Open Outlook
    7. Compose a new message; the “Send Registered” button will appear near the “Send” button. 

    Outlook 2010-2016
    1. Determine which bit version (32 or 64) of Microsoft Outlook you are running.

                      a. Open Outlook and press: File > Help (or Office Account)|
                      b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
    2. Close Microsoft Outlook and other programs tied into Outlook.
    3. Log onto the website: http://www.rmail.com
    4. Click on the “Apps” tab at the top of the home page.
    5. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
    6. Follow the installation instructions on the web page.
    7. Open Outlook
    8. Compose a new message; the “Send Registered” button will appear near the “Send” button.

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    Could Not Resolve Recipient

    In Outlook, many people will create groups for contacts they are frequently sending emails to. If someone tries to send a Registered Email message to a group of recipients by using just the group name as the recipient, than the error message below is seen. When using RPost® services, you can send to multiple email addresses, but they must be separated out as individual names. An invalid email address will also prompt this message.

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    Google Apps MAPI Server

    If you are currently using Google Apps with MAPI in Outlook, we have a specific version of the RPost add-in that will be compatible with it. Please download this version of the RPost add-in here:

    32-Bit:
    http://www5.rpost.com/button/download/NET4/RPostSetup_MAPI.msi

    64-Bit:
    http://www5.rpost.com/button/download/NET4/RPostSetup_x64_MAPI.msi

    Before you install this version, please make sure to uninstall your current version of RPost from the Windows Control Panel and uninstalling RPostOffice.

    If you still need further assistance, please contact RPost Support (support@rpost.com)

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    32 or 64 bit Outlook?

    The RPost Outlook add-in is dependent on the bit version of the Outlook account, not the operating system. Microsoft Outlook Versions 2000, 2002, XP, 2003 and 2007 are all inherently 32-bit. To identify the bit version of Outlook that is installed, use the following steps:

     Outlook 2010
    a. Open Outlook and press: File > Help

    b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
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    Outlook 2013 / 2016
    a. Open Outlook and press: File > Account > About Outlook

    b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
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    Installed Incorrect Bit

    The RPost Outlook add-in is dependent on the bit version of Outlook, not the operating system. If you are getting an Error 1001 message when trying to uninstall the 64 bit version, please do the following steps:

    1. Go to the path RPost is located (typically it is under C:Program FilesRPostRPostOffice).
    2.Locate the file RPostInstall_x86.InstallState and delete it.

    3.Uninstall RPostOffice from Control Panel to see if you are still unable to uninstall.
    4.If the file RPostInstall_x86 does not exist in this folder, run the installation of the 64 bit version to restore the file and repeat the above steps.
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     Installing On Microsoft Surface

    The RMail Outlook add-in can be installed on Microsoft Surface tablets that are running the complete Outlook 2013 package on Windows 8.1 or newer. Outlook 2013 RT does not have the capability to run macros, add-ins, or other custom programs, and therefore the RMail add-in cannot be installed. 

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  • RMail Inbox

     Importing Contacts From Outlook

    RMail Inbox has allows users to import contacts from any other email address they are currently using, via a CSV file or a VCard. To import Outlook contacts to RMail Inbox, the steps are as follows:

    1. In Outlook, under File > Options > Advanced, select to Export.
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    2. Export to a file, and choose “Comma Separated Values” (CSV)
    3. Save the file
    4. In RMail Inbox, under the Address Book tab, select the Contacts options and select to import.
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    5. Upload the CSV file saved from Outlook and the contact information will automatically be uploaded to the address book.

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    Add Email Signature

    As with any email provider, RMail Inbox allows the sender to create a personalized email signature to be sent with all emails they send, both Registered and standard.

    Under the settings tab, select Settings > Mail > Add new signature. As you can see, you may create as many signatures as desired.
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     When composing a new email, you can select the email signature you want to add to the email.
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     Vacation Notice

    When on vacation, or when you are unable to respond to your emails in a timely fashion, an automatic email notice can be sent to those who email you to alert them of your status.

    Under the Settings tab, select Vacation Notice. In this window, structure the automatic email that will be sent to those who email you during this period. You can also set the time window in which you would like this automatic message to be sent.
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    Viewing RMail Inbox and Emails on Mobile Device or Tablet

    Depending on the device or mail program the steps may be slightly different.

    1. Go to the Account section and click “Add Email Account”
    2. Select either IMAP or POP/SMTP and use the proper email server name configurations:

    • IMAP: Server: imap.rmail.com Port: 143, 993
    • POP: Server: pop.rmail.com Port: 110, 995
    • SMTP: Server: smtp.rmail.com Port: 25, 587
    • User Name is your email address
    • Password is your login password

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     Storage Limit for the Drive Feature

    The “Drive” feature allows you to store and share documents up to 2GB in cumulative size. Simply press “Drive” on the top bar and click “New” to being uploading and storing documents. There is a notice when you get close to filling the 2GB.

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  • RMail Webmail

     Forgot Password

    When attempting to use the “Forgot Password?” link for RMail Webmail, first please check that the password e-mail did not get filtered into a spam folder, or a current rule in Outlook did not move the email to a different folder. 

    1. Go to rmail.rpost.com and click on the “Forgot Password?” link.
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     2. Type in your email address and select submit. If you type in the incorrect email address, or you have not previously created a RMail Webmail account, then you will not receive a password.
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    3. You will then receive an email from Support titles “Forgot/Reset RMail Password”. Follow the password reset link inside this email.

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    4. Type in the password you would like and login to complete the process.

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    Create RMail Webmail Account

    All RPost users have the option to send Registered Emails from any of our apps, or they can use RMail Webmail. RMail Webmail provides RPost customer’s flexibility in that they can send Registered Emails from any device or computer that can connect to the internet. The steps below will walk you through setting up an RMail Webmail account.

    1. Click here, and fill out the fields in the “Create your RMail account” section
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    2. Go to your email’s inbox and locate the email titled “RMail Activation Email”. Follow the activation link inside of this email.
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    3. Login to complete the activation process
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  • RSign

    Sequential Signing

    The RSign software has the capability to have recipients of eContracts electronically sign a document in a specified order. The completed contract will have all recipient’s signatures on one accessible document. When creating an envelope to send, ensure that the “Sign in Sequence” option is selected.
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    Please Wait Error

    When sending an eContract, and the “Please Wait” icon continuously spins, than the sending window has been left dormant for too long. Log out of RSign, and log back in to complete the sending process.
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    Creating a Template

    Templates can be a powerful tool for RSign users. For documents that will be repeatedly sent for signature, a template can be created so that the same document does not need to be reconfigured upon sending, and can be selected from a list of multiple different templates

    1. Select the “Templates” tab, and add desired roles of recipients. Of course if the role of the signers will change, you can always add a more generic role like “Signer 1″. Then, add the document you wish to use to create the template.
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    2. A number of options can be used to design the template to fit your needs; signatures, date, drop down lists, radio buttons, etc.. Just click and drag the option you want onto the page in the preferred location. 
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    3. The saved template can than be chosen when composing a new eContract.
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  • Account

    Please contact RPost Support at support@rpost.com for all account inquiries.

  • Usage Reporting

    Please contact RPost Support at support@rpost.com for all questions regarding usage reports.

  • Gmail App

    Default Setting

    The Gmail add-in settings can be adjusted so that any type of RMail email (registered, encrypted, LargeMail, eContract) can be set as the default selection.

    1. When composing a new email in Gmail, select the RMail settings button (see image).
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    2. Each tab has an option to have that service pre-selected as the default. Below you can see this for the encryption service. Select this box for the service you would like to be pre-selected on the feature pop-up.
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    Acknowledgment Email

    Upon the initial installation, the RMail App is set up to allow for the sender to receive the Acknowledgment email. But, there is a setting that can be turned on to ensure that the user will receive the Acknowledgments.

    1. When composing a new email in Gmail, select the RMail settings button (see image)
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     2. Go to the “Track and Prove” tab, and make sure the first option is selected (see image)
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    Unmarked Email

    When sending a Registered Email, selecting the Unmarked setting will cause this email to not show any indication that the sender is tracking the email’s delivery. Compose a new email, select the Send Registered Button, and select the “Unmarked Option.

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    TLS Setting

    Many email carriers, such as Gmail, use TLS security protocols as a standard for receiving encrypted emails. Transport Layer Security (TLS) is essentially server-2-server encryption. This setting is enabled by default for the Gmail app. When TLS is enabled on our Control Panel for a customer’s account, messages are always sent secure to RPost, we then use our TLS detection service to determine if the recipient’s mail server has TLS enabled. If TLS is NOT detected, the messages are sent according to normal encryption settings (IE auto password email with senders password or system generated password). If TLS IS detected, the message is delivered securely all the way to the mail server. The message is decrypted at the mail server and is sent to the recipients mailbox unencrypted with no password requirement. The message is marked with the RPost banner and is clearly identified as being “transmitted encrypted”.

    The TLS setting can be turned off in the Gmail app if desired:

    1. Compose a new email, and select RMail settings.
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    2. Under the Encryption tab, select the second option in regards to using TLS.
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  • Outlook App

     One-Click Send

    RPost does have options to set up special configurations in which the RPost button can be set up as a “Click-to-send” service. The add-in can be configured to send encrypted, registered, or both encrypted and registered just by clicking the “Send Registered” button. The steps below describe how to find and select the special configuration options.

    1. In Outlook go to file < RPost Email Options
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    2. In RPost Options, select Specialized Configurations from the menu on the left hand side and select one of the three options listed.
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    Language Preference

    At the bottom of the acknowledgment email, there are language preferences under “Service Language Preference”. Send a Registered Email message, open the received acknowledgment, and choose the desired language at the bottom of this email.

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    Bulk Settings Change

    RPost can supply a configuration file that includes all of the settings that are inside the Outlook add-in, and allows changes to the default settings to be made easily (see image below). Basically, the configuration file is a series of yes or no questions that turn settings on or off. Once this file is done being manipulated, either by the support team at RPost or by the user, it can be shared with anyone who wants this group of settings. The steps below explain how to do this.

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     To apply the changes based on the configuration file information, follow these steps:

    1. Close Outlook
    2. Paste the attached file in the “C:Program FilesRPostRPostOffice” folder.

    Note: It can be under “Program Files(x86)” folder for 32 bit installations.Open the Config file and make the required changes.

    3. Save the config file with the same name.
    4. Delete the folder called “Microsoft_Corporation” found under these two locations:

                            C:user%username%AppDataRoaming
                            C:user%username%AppDataLocal
    5. Restart Outlook.
    6. Press the “Restore Defaults” button in the Options Panel:
                            Outlook 2000, XP, 2003 & 2007: Tools > Options > Registered Email (tab) > Options
                            Outlook 2010, 2013: File > RPostOffice Email Options
    7. Compose a new email page and send the email using the “Send Registered” button.

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    Unmarked Email

    When sending a Registered Email, selecting the Unmarked setting will cause this email to not show any indication that the sender is tracking the email’s delivery. Compose a new email, select the Send Registered Button, and select the “Unmarked Option.

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    Removing One-Click-Send

    The RPost Outlook add-in does have a setting in which encrypted emails can be sent by selecting the RPost Send Registered button, without need to select “Encrypt” as an option.

    In order to return to the default installation settings, you must first go to RPost Options in Outlook.
    Outlook 2003 – 2007: Click Tools -> Options -> RPost Email Options
    Outlook 2010 and 2013: Click File -> RPost Email Options

    1. In RPost Options, go to Specialized Configurations. Then on the right, select “clear selections”.
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    2. Go to “General” in the RPost options and click “Restore Defaults”.
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    3. You may need to reload Outlook for this to take effect, but you should now be able to access the RPost button.

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  • RMail Webmail

    Unmarked Email

    When sending a Registered Email, selecting the Unmarked setting will cause this email to not show any indication that the sender is tracking the email’s delivery. Compose a new email, select the Send Registered Button, and select the “Unmarked” Option.

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FAQsFAQs
  • Can I send from my Gmail Account?

    Yes, customers can now use their Gmail accounts to send emails using the RPost services via our Gmail Add-in. The Gmail Add-in can be downloaded from the Chrome Web Store for free, or follow this link.

  • Can I send from my IPad or other mobile devices?

    RPost® offers Apps for IPhones, Androids, Blackberrys, and IPads. All of these Apps can be found under the Apps tab.

  • Can RPost integrate with my account management system?

    The Registered Email®service seamlessly plugs into virtually any email archive or compliance solution. As a rule of thumb, if your system manages email records, you can easily add Registered Email services to it.

  • Do I need any additional software to use RPost?

    RPost® emails do not require any additional software for senders or recipients.

  • Do recipients need special software to open a Registered Email message?

    No additional software is needed to open Registered Email messages. To the recipient, the Registered Email message is opened and viewed like a standard email.

  • How do I prove an email was delivered and the content of the message?

    The receipt can be authenticated by simply forwarding it to the RPost verification address located on the receipt.  The RPost system unlocks the encrypted attachment, regenerates digital fingerprints and hashing data to prove its integrity, and sends the original back to the person who submitted the receipt for verification.  The Registered Receipt email is very durable, meaning that it can be forwarded to any disputing party and they can authenticate the receipt.  In every case, the RPost system will regenerate the original email and all attachments if authentic, but otherwise deliver a notice that the email had been tampered subsequently and no longer valid where that is determined to be the case.

  • How does RPost deal with spam filters?

    RPost Registered Email messages should not be flagged as spam or as containing a virus any more than a regular email.  In fact, through many of our partnerships, RPost is actively becoming ‘white-listed’ with many of the large corporate ISPs, Managed Service Providers and Email Service Providers. In the event that a message is rejected by a spam filter outright, the Registered Receipt email will indicate “Delivery Failure.” If a message is delivered but classified as spam by the filter, the Registered Receipt email will indicate “Delivered to Mail Server.” In this case, the Receipt enables the sender to retain proof of delivery for that email.  This is important if the sender needs evidence that they fulfilled their requirement to send a notification.

  • How many people can I send an email to?

    The max number of recipients for a Registered Email message is 100 recipients. That ensures that RPost users cannot send spam emails via RPost.

  • Is RPost HIPAA compliant?

    Yes, the sender does receive verifiable and auditable proof of compliance with regulated (HIPAA, FSA, GLB, FDCPA, etc.) encrypted delivery requirements – a patented capability unique to RPost service

  • What features do I get with purchasing an RPost account?

    Purchasing an RPost plan gets you the ability to use the following features:

    • Track and Prove Email
    • Encryption (email and attachments)
    • E-Sign
    • Large File Transfer
    • Usage Reports
    • Online Technical Support
  • What is a Registered Email message?

    A Registered Email message is an email that allows the sender to legally track the delivery of their email to the recipients email inbox. This is just like standard postal registered mail, but a Registered Email message provides proof the email was sent and delivered to the recipient.

  • What is a Registered Receipt email?

    The core value of the RPost email receipt is its tamper-detectable format that provides the sender with a court admissible, legally verifiable snapshot of the entire transaction. The RPost email receipt provides far greater evidential value and forensic information as compared to a simple read receipt. It provides:

    • Proof of email delivery
    • Proof of email content delivered (including attachments)
    • Proof of official timestamp sent and received
    • RPost does all of this without storing any email or attachment content or requiring any action from the recipient
  • What is an encrypted email?

    E-mail encryption can be described as the authentication and encryption of e-mail messages, a process of protecting messages from inadvertent recipients.

  • What is the largest file I can send with RPost?

    The default Registered Email service has an email capacity of 25 MB per Registered Email message. This can be adjusted on a per-company basis. With LargeMail™, the capacity is up to 200 MB per message.

  • What type of encryption does RPost use?

    RPost uses AES 256-bit standard for its encrypted message. Passwords or secret-key ciphers use the same key for encrypting and decrypting, so both the sender and the receiver must know and use the same password.

  • Will I receive usage reports telling me how often I used the service?

    Yes, all RPost customers are sent a monthly Usage Report, which entails all the email addresses that RPost emails were sent to over the course of the previous month. This feature can also be turned off for those who do not need this report.

  • Is RPost technology patented?

    The RPost®software and systems are unique and are covered by more than 50 patents with worldwide coverage.

  • Will the RMail Inbox services continue to be free?

    The RMail Inbox platform with your own private email address will always be free including the 2GB online drive and other features. Included in the RMail Inbox are all the RMail features including the following:

    • The Registered Email track & prove service for proof of delivery, content and time
    • Email encryption for proof and privacy
    • Electronic signatures for fast and simple electronic contract execution
    • Large file transfer for sending emails with attachment size of up to 1GB

    Users may select the Free (Personal) plan which allows you to use the service for up to 5-messages per month every month forever.  During the current introductory offer we are allowing 100 RMail messages per month.  Users that would like to send more can place themselves on a service plan at:  http://www.rmail.com/pricing/

  • What are the security benefits using this over other providers?

    RMail Inbox is a full featured, private alternative to other webmail services which profit from selling your private information and activity history. The recent NSA whistleblower revelations have made it quite clear to the world that “Big Brother” is reading, storing, and analyzing the content of your email and your whereabouts. The NSA leaks also report that, for example, Gmail reads, analyzes, stores, shares, and sells email message content which companies use for e-commerce profiling, price discrimination and which Big Brother siphons off of Google servers for its own profiling purposes. This type of action appears to be prevalent. RMail Inbox does not analyze and sell your information.

  • What advantages does the RMail Inbox have over Gmail, Hotmail, Yahoo and other webmail services?

    The RMail Inbox is a full-featured webmail service with many advantages other webmail services.

     

    1. The RMail Inbox has built into it all the RMail features including the following:

    • The Registered Email track & prove service for proof of delivery, content and time
    • Email encryption for proof and privacy
    • Electronic signatures for fast and simple electronic contract execution
    • Large file transfer for sending emails with attachment size of up to 1GB

    2. RMail does not read, analyze, store, share or sell email message and attachment content period. Other webmail services use this information for e-commerce profiling, price discrimination and profiling purposes. RMail Inbox does not analyze and sell your information.

    3.There are no annoying banner adds or marketing pop-ups.

    4.The RMail Inbox full-feature webmail platform contains all the same features as other email platforms like address book, contacts and features not seen in many other webmail services. It contains a digital online portal to view your tasks, appointments, Twitter feeds and more, all on one page; a 2GB online hard drive, document creating software similar to Microsoft Office and all the RMail features and functionality built into one simple and clean user interface.

    5. RMail Inbox even allows you to view your other email accounts in the same user interface for convenience

  • Why would I use the RMail Inbox service vs. another email service with an RMail App plug-in?

    The RMail webmail service, called RMail Inbox, allows users to create their own unique email address, yourname@rmail.com.  Those users that send and receive emails with mail clients such as Microsoft Outlook with the RMail App may decide that RMail Inbox is not for them.  However, the RMail Inbox has many advantages over other webmail services including:

    • RMail does not read, analyze, store, share or sell email message and attachment content period.  Other webmail services use this information for e-commerce profiling, price discrimination and profiling purposes.  RMail Inbox does not analyze and sell your information.
    • There are no annoying banner adds or marketing pop-ups.
    • The RMail Inbox full-feature webmail platform contains all the same features as other email platforms like address book, contacts and features not seen in many other webmail services.  It contains a digital online portal to view your tasks, appointments, Twitter feeds and more, all on one page; a 2GB online hard drive, document creating software similar to Microsoft Office and all the RMail features and functionality built into one simple and clean user interface.
    • RMail Inbox even allows you to view your other email accounts in the same user interface for convenience
  • Can I register and use RMail Inbox on my iPad?

    Yes, RMail Inbox can be used on any mobile device or tablet.

  • Can I use my personal email account with the “Send Registered” button in RMail Inbox?

    When using RMail Inbox to send Registered Email messages, personal email addresses cannot be used. These email addresses can be used when sending standard messages from RMail Inbox, as can the @rmail.com email address.

  • Can I merge my personal email account(s) into RMail Inbox?

    Yes, any personal email account can be added to RMail Inbox. Major email providers (Gmail, Yahoo, AOL, etc.) can be added by simply inputting the email and password, and other accounts can be added manually using simple information about the server.

  • How many Registered Email messages can I send per month using RMail Inbox?

    With the Free (Personal) account you may send up to 5 RMail messages per month with up to 10 recipients per message.  During the current introductory offer you may send to up 100 RMail messages per month.  To upgrade to larger plans please visit:  http://www.rmail.com/pricing/

  • What features, other than the RPost services, does RMail Inbox have?

    RMail Inbox includes the standard functionality that Gmail offers, with free online document, file, and photo storage and sharing, office online (create documents and spreadsheets online), calendar, tasks, contacts, email, anti-virus, anti-spam, and more.

  • What is my RMail Inbox username?

    Your RMail Inbox username is your full email address (ex. username@rmail.com).

  • Can I import my contacts from my current email to RMail Inbox?

    Yes, RMail Inbox has an Address Book that allows you to important contacts via a CSV file or VCard. Any contact’s name, phone number, job title, etc., can be imported into the Address Book.

  • If I lose a Registered Receipt email, can RPost retrieve that information?

    Because RPost does not store data incorporated with sent emails, all Registered Receipt™ emails should be archived by the sender. If for some reason a Registered Receipt™ email is lost or deleted, the acknowledgment email for this email transaction has a message ID, in which can be used to track the delivery status of this email. Regardless of how much time has passed, the message ID can be used to track the email.

  • If I have multiple email addresses in Outlook, which one will the RPost email send from?

    RPost® emails are sent from the email providers default email address. The email address that is associated with an RPost® account should be designated as the default address.

  • I would like to change my plan

    If you would like to upgrade or change your plan, please send a Registered Email message to support@rpost.com with your name, and an indication you would like to change your plan.  The RPost Support Team will have your account manager reach out to you shortly.

  • I would like to speak with my account representative

    To speak with an account representative, please send an email to support@rpost.com with your name, and questions you may have regarding your account. The RPost Support Team will have your account manager reach out to you shortly.

  • How can I get a list of my company’s users?

    To request a list of active users in your company, please send a Registered Email message to support@rpost.com with your company domain.  RPost Support will provide you with a list inside of the active users for your records.

  • How do I add or remove users?

    To add or remove users to your RPost account, please send a Registered Email message to  support@rpost.com with the email addresses you wish to add or remove. RPost Support will follow up with an email confirmation with the changes to the account.

  • Any there any extra fees after I purchase the service?

    Once you have purchased an RPost plan there are no hidden fees or added costs. Each account has an allotted number of messages they can send per month, but there no fees for using up to the limit.

  • What types of support packages are available with the service?

    RPost offers a yearly support package that gets you unlimited technical support via email, phone, and webinar. The RPost knowledge base and FAQ portals should have the answers for almost all of your questions, but for those who would like the personal technical support, the plan can be purchased.

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