Installing the RMail for cleanDocs requires installation of the RMail for Outlook app (version 11 or later) plus cleanDocs (version 2.7 or later).
The installation of these two add-ins together automatically provides the integrated user experience. Once can adjust settings and features in either application.
IMPORTANT NOTE: Please select the bit version of your Microsoft Outlook (32-bit or 64-bit) — not the bit version of Windows (all RMail apps work on both 32-bit and 64-bit Windows so your Windows bit version is not relevant).
Please follow the steps below to determine the Outlook bit version:
- Outlook 2013/2016: File > Office Account > About Outlook (listed at the end of the first line on the pop-up)
- Outlook 2010: File > Help (listed on the first line below, “About Outlook”)
To review a Quick Start guide or additional RMail for cleanDocs product details, visit the RMail support center page here.
If you do not already have the latest version of the cleanDocs add-in, you may request it your RMail team by completing the form here. If you have an account with cleanDocs already, you can ask your cleanDocs account team for support.