Insurance – Carriers

RMail transforms insurance carrier operations by delivering simple-to-use email encryption for legal compliance along with other sending options to save time and money.

All-in-One Messaging Solution for Insurance Carriers

Insurance professionals are continually under pressure to perform quickly and accurately when dealing with customers, agencies and brokers. At the same time, they are expected to maintain compliance with privacy laws such as HIPAA and keep a verifiable record of their emails and other transactions. These mandates may seem challenging and contradictory, yet they are remarkably easy to achieve with RMail.

 

Every day, insurance carriers around the world use RMail to:

  • Encrypt sensitive emails and documents for compliance with HIPAA and other privacy regulations
  • Retain legal proof of delivery (including encrypted delivery), time of delivery, and exact content for claims notifications, risk submission, contract changes, renewal/cancellation notices, and more.
  • Get fast, legally-binding, electronic signatures on insurance applications, claims settlements, letters of authorization, DMV forms, and more.
  • Move client correspondence from paper-based to paperless delivery.

What Really Matters when Selecting an Encryption Provider?

As with any maturing technology, the novelty and mystery of email encryption has basically worn off. Encryption’s usefulness to maintaining data privacy is widely understood, and the general public increasingly demands its use to protect personal privacy. With encryption technology reaching a point of parity between top providers as far as “security” is concerned, what are other important considerations for insurance professionals?

 

  • Ease of Use – If an encryption system is cumbersome to use, agents will circumvent it, leaving the business with the legal and financial consequences.
  • Proof of Compliance – When a complaint is filed against you because of a downstream data breach, how will you get off the hook? Do you have a way to prove your correspondence was sent encrypted?

Ease of Use

RMail is the only encryption provider that allows true direct delivery of encrypted content to the recipient’s inbox in an encrypted PDF wrapper, so recipients won’t need to register or log in to a separate website to access their secure messages. This means less time spent showing clients how to access their secure messages, eliminating a common source of frustration that leads employees to circumvent other encryption systems.

 

On top of that, multiple configurable password options and an auto TLS setting (transport layer security) make it easy for insurance professionals to ensure privacy compliance.

 

The Power of Proof

As important as the act of encrypting an email is, it’s only the first part of a successful compliance strategy. If a data breach occurs downstream of your involvement with the sensitive information, you could still find yourself under investigation and possibly made culpable for the breach if you don’t have reliable proof of compliance. With RMail’s Registered Receipt email record, you’ll get court-admissible evidence of compliance with every RMail message you send, proving encrypted delivery, time of delivery, and exact message content.

 

This delivery proof is also valuable for proving you met your obligations with non-private correspondence such as legal notices and handbooks. In many cases, the Registered Receipt email allows you to

E-sign for Greater Efficiency

RMail’s electronic signature feature makes it easy to get fast, legally-binding signoff on any document, using any Internet-connected device. It’s easy to use — just attach your document, select the e-contracting option, and send. The recipient will receive an email with a link that initiates a guided signing process, and signed copies will be distributed to both parties.

 

With electronic signature capabilities built into RMail, there’s no need to pay for a separate service. RMail lets you do it all.

Service
Highlights for
Insurance Agents & Brokers:

  • Encrypt sensitive emails and attachments for compliance with HIPAA and other privacy regulations.
  • Enjoy the speed and efficiency of email for coverage-related and claims-related correspondence… without the risks.
  • Retain court-admissible evidence of message delivery, encrypted delivery, time of delivery, and exact message content.
  • Protect against claims that insurer never received an endorsement or that an underwriter failed to bind the coverage that he or she received by email.
  • Get legally binding electronic signatures for coverage decisions, waivers, payouts and settlements, via email.

Hear From Our Customers:

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    Peter Prinsen, VP & General Counsel, The Graham Company

    “A property and casualty claim was denied months after it was submitted because the insurance company claimed they didn’t receive proper and timely notice. However, because we sent the claim via RPost, we easily tracked down the submission and proved the original time it was sent, received and opened. The insurance carrier was forced to reverse their previous position and cover the claim.”

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    Ken Crerar, President, the Council of Insurance Agents & Brokers

    “For top brokers, Registered Email® messages gives iron-clad proof of performance – evidence that will hold up in court.”

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