Support & Account Management

RMail empowers support and account management professionals with certified proof of email delivery, encryption for sensitive customer information, and more.

All-in-one Solution for Support & Account Management Professionals

When you’re tasked with keeping up with dozens of customers and users, it’s easy to lose track of who said what when. RMail lets you track email opens and delivery, providing certified proof of delivery, content, and time. So, when a customer denies receiving a notification or says it was delivered late, you’ve got the upper hand in resolving the dispute.

 

A built-in encryption option allows senders to encrypt private customer information in emails or email attachments, with multiple password and secure sending options.

 

With options to get documents signed electronically or send large files with your email compose window, RMail gives a dose of power to your support or account management team’s email capabilities.

The Power of Proof

When dealing with customers on potentially contentious issues, there is often a risk of a dispute about who said what when. RMail eliminates that risk for email correspondence by giving you a Registered Receipt record with every send, providing certified proof of delivery, content, and time.

 

Each Registered Receipt record also provides a simple method of authenticating the receipt and the original message, as well as a complete SMTP audit trail, as forensic evidence of your transaction.

 

The Registered Receipt record has been successfully used in state, federal, and overseas courts to certify electronic delivery of important documents.

E-Sign for Greater Efficiency

RMail’s electronic signature feature makes it easy to get fast, legally-binding signoff on applications, contracts and other documents, using any Internet-connected device. It’s easy to use — just attach your document, select the e-contracting option, and send. The recipient will receive an email with a link that initiates a guided signing process, and signed copies will be distributed to both parties.

 

With electronic signature capabilities built into RMail, there’s no need to pay for a separate service. RMail lets you do it all.

Service
Highlights for
Support & Account Management:

  • Track email opening and delivery status, enabling precise and timely follow up calls
  • Follow up with prospects that are engaging with your emails
  • Receive certified proof of delivery, time of delivery, and exact message content
  • Encrypt sensitive emails and attachments for privacy
  • E-sign solution reduces turnaround time on applications, contracts, and other documents
  • Easy installation into Microsoft Outlook, Gmail and other popular messaging applications
  • Works with your existing email address
  • Send to anyone without the need for your recipient to install any special software or register for any accounts

Hear From Our Customers:

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    Lorraine Tune Account Manager MHBT

    “We had a last minute RFP to send out to market (Request for Proposal.) It was too large for it to go out through our normal RFP process, so we were stressed and worried that the RFP would be delayed, which could mean losing the business or hurting the client relationship. Then someone told us that RMail allowed us to send large files in a secure format. We were able to send the RFP out on time and in a secure manner.”

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    Victoria Cal CCBISI

    “In the insurance industry, enrollment, termination and change request for employees are a timing issue and can be crucial. I have been able to “prove” we sent our request to the Health Carriers in a timely manner using RMail.”

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