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 Button Disappeared

In some instances, the RPost “Send Registered” button may become disabled due to a conflict with another add-in, or general Outlook instability. As a result, the button may need to be re-enabled. Use the following steps to bring back the RPost add-in.

Fix 1:
Restart Outlook first, and then re-boot the computer.

 Fix 2:

Outlook 2010 / 2013 / 2016:
1. Go to File -> Options -> Add-Ins. Under “Active Application Add-ins” there should be an entry that reads “RPost SendRegistered Addin”. That means it’s loaded properly into outlook. If it’s under any of the other categories, such as “Inactive Application Add-ins” or “Disabled Application Add-ins” that indicates it is not functioning properly.
2. To enable proper functionality, choose “COM Add-ins” from the drop-down menu, next to “Manage”, and then click “Go…”
3. If the RPost Addin is listed there, make sure the checkbox is checked. This should automatically load the RPost plugin, if it is checked. If this does not work, select the “Disabled Items” choice from the drop-down menu and click “Go…”
4. If the RPost plugin is listed here, re-enable it by highlighting it and clicking “Enable”. Click “Close” -> “OK”.
5. After enabling the RPost plugin, follow steps 1-3 to activate the plugin.

6. Close and Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

Outlook 2007 & 2003:
While viewing the Inbox click:
1. Help -> Disabled Items
2. Highlight RPost in the disabled item list
3. Click Enable
4. Press Close
5. Close the Microsoft Outlook program for a few minutes
6. Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

Outlook 2000/XP
While viewing the Inbox click:
1. Help
2. About Microsoft Outlook
3. Disabled Items
4. Highlight RPost in the disabled item list (if visible).
5. Click Enable then press Close
6. Close the Microsoft Outlook program for a minute.
7. Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

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Missing Sent Item

This occurs if the sent message does not have enough time to redeem itself to its original state in the Sent item folder.  We recommend upgrading to the latest RPost version.

Uninstall the old version
1. Close Microsoft Outlook, Word, and other programs tied into Outlook.
                           a. Windows XP: Click Start > Settings > Control Panel > Add/Remove Programs
                           b. Windows Vista/7/8: Click Start > Control Panel > Programs > Uninstall a Program
2. Select and uninstall the program RPostOffice

 Install the New Version

Outlook 2000-2007
1. Close Microsoft Outlook, Word, and other programs tied into Outlook.

2. Log onto the website: https://www.rmail.com
3. Click on the “Apps” tab at the top of the home page

4. Select “Microsoft” and choose the appropriate version of Outlook currently installed
5. Follow the installation instructions on the web page
6. Open Outlook
7. Compose a new message; the “Send Registered” button will appear next to the “Send” button. 

 Outlook 2010-2016
1. Determine which bit version (32 or 64) of Microsoft Outlook you are running.

                           a. Open Outlook and press: File > Help
                           b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
2. Close Microsoft Outlook and other programs tied into Outlook.
3. Log onto the website: https://www.rmail.com
4. Click on the “Apps” tab at the top of the home page
5. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
6. Follow the installation instructions on the web page.
7. Open Outlook
8. Compose a new message; the “Send Registered” button will appear next to the “Send” button.

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Email in Outbox

If when sending an RPost email the email remains in the Outbox for a significant amount of time, follow the steps below to edit this setting in Outlook. If the email never leaves the Outbox, contact RPost Support so they can provide a specific installation package for users that have MAPI protocol setup in Outlook.

1. Under File, select “Options”, and select “Advanced”.
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2. Under Advanced, select “Send/Receive”.
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3. Make sure the “Schedule an automatic send/receive every” box is selected, and that the time is 1 minute.
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Sent Item Repeating

If you notice your sent item folder has the issue pictured below, it means an upgrade is needed to the most recent version of the RPost software. Follow the installation steps below to upgrade your RPost Outlook add-in.

Outlook 2000-2007
1. Close Microsoft Outlook, Word and other programs tied into Outlook.

2. Log onto the website: https://www.rmail.com
3. Click on the “Apps” tab at the top of the home page
4. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
5. Follow the installation instructions on the web page.
6. Open Outlook
7. Compose a new message; the “Send Registered” button will appear near the “Send” button. 

Outlook 2010-2016
1. Determine which bit version (32 or 64) of Microsoft Outlook you are running.

                  a. Open Outlook and press: File > Help (or Office Account)|
                  b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
2. Close Microsoft Outlook and other programs tied into Outlook.
3. Log onto the website: https://www.rmail.com
4. Click on the “Apps” tab at the top of the home page.
5. Select “Microsoft” and choose the appropriate version of Outlook currently installed.
6. Follow the installation instructions on the web page.
7. Open Outlook
8. Compose a new message; the “Send Registered” button will appear near the “Send” button.

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Could Not Resolve Recipient

In Outlook, many people will create groups for contacts they are frequently sending emails to. If someone tries to send a Registered Email message to a group of recipients by using just the group name as the recipient, than the error message below is seen. When using RPost® services, you can send to multiple email addresses, but they must be separated out as individual names. An invalid email address will also prompt this message.

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Google Apps MAPI Server

If you are currently using Google Apps with MAPI in Outlook, we have a specific version of the RPost add-in that will be compatible with it. Please download this version of the RPost add-in here:

32-Bit:
//www5.rpost.com/button/download/NET4/RPostSetup_MAPI.msi

64-Bit:
//www5.rpost.com/button/download/NET4/RPostSetup_x64_MAPI.msi

Before you install this version, please make sure to uninstall your current version of RPost from the Windows Control Panel and uninstalling RPostOffice.

If you still need further assistance, please contact RPost Support (support@rpost.com)

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32 or 64 bit Outlook?

The RPost Outlook add-in is dependent on the bit version of the Outlook account, not the operating system. Microsoft Outlook Versions 2000, 2002, XP, 2003 and 2007 are all inherently 32-bit. To identify the bit version of Outlook that is installed, use the following steps:

 Outlook 2010
a. Open Outlook and press: File > Help

b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
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Outlook 2013 / 2016
a. Open Outlook and press: File > Account > About Outlook

b. Confirm the bit version of the Microsoft Outlook (32-bit or 64-bit)
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Installed Incorrect Bit

The RPost Outlook add-in is dependent on the bit version of Outlook, not the operating system. If you are getting an Error 1001 message when trying to uninstall the 64 bit version, please do the following steps:

1. Go to the path RPost is located (typically it is under C:Program FilesRPostRPostOffice).
2.Locate the file RPostInstall_x86.InstallState and delete it.

3.Uninstall RPostOffice from Control Panel to see if you are still unable to uninstall.
4.If the file RPostInstall_x86 does not exist in this folder, run the installation of the 64 bit version to restore the file and repeat the above steps.
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 Installing On Microsoft Surface

The RMail Outlook add-in can be installed on Microsoft Surface tablets that are running the complete Outlook 2013 package on Windows 8.1 or newer. Outlook 2013 RT does not have the capability to run macros, add-ins, or other custom programs, and therefore the RMail add-in cannot be installed. 

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